Forest Board · 林子里 Reporting & Complaints Policy / 举报与投诉处理政策

Version: 2026-07-26-v5

Effective date: 26 July 2026

Safety, moderation and privacy contact: lcsdjn@hotmail.com

This Policy explains how to report content, appeal moderation, complain about online safety, or make a data protection complaint. It should be read with the Terms of Use, Community Rules, and Privacy Notice.

English

1. Emergencies

Forest Board is not an emergency service and is not monitored continuously. If someone is in immediate danger in the UK, call 999 or 112. For a non-emergency police matter, call 101. Do not wait for a Forest Board response.

2. What you can report or complain about

Anyone may contact us about:

fraud, privacy exposure or another Community Rules breach;

measures;

You do not need to prove that content is illegal before reporting it. Give an honest explanation of your concern.

3. How to make a report

For a post, use its Report control and select the closest reason. A first credible personal-information report may hide a post pending review; most other categories hide after three independent reports. These thresholds are safety signals, not final decisions, and do not prevent earlier moderator action.

For replies, public highlights, account concerns, inaccessible reporting, data protection complaints or detailed safety complaints, email lcsdjn@hotmail.com. A person without an account may use the same address.

Please include, where available:

Do not send passwords, payment-card details, identity documents, unnecessary medical information, or copies of suspected child sexual abuse material. For suspected child sexual exploitation or abuse content, provide only the service reference and context needed to locate it.

4. Triage and investigation

We prioritise reports according to apparent severity, immediacy, likelihood and impact. We may temporarily hide content while assessing it. We may review the reported material, relevant report history, limited account/security records and contextual material. We will not disclose a reporter's identity to the reported user unless required by law or genuinely necessary for a fair process.

Possible outcomes include no action, a warning, restoration, removal, removal from public highlights, a temporary restriction, account suspension, account closure, a product or policy change, or referral to an appropriate authority.

We distinguish disagreement and offensive but lawful expression from content that breaks the Rules. Decisions take account of context, severity, user safety, privacy and freedom of expression.

5. Response targets

Because Forest Board has a small moderation team, these are targets rather than guarantees, except where the law sets a deadline:

when seen;

7 calendar days and decided within 30 calendar days; and

without undue delay, with updates and the outcome communicated without undue delay.

If a matter is complex or requires outside information, we will explain the delay and provide an update where we have contact details.

6. Notice of outcome

Where practical and lawful, we tell the complainant whether action was taken and tell an affected account the nature and reason for a restriction or removal. We may withhold details that would expose another person, undermine security, prejudice an investigation, reveal confidential detection methods or conflict with law.

7. Appeals

A member may appeal removal of their content, an account restriction, or a rejected report by emailing us within 30 days of the decision. State the decision, why it may be wrong and any relevant context not previously considered.

The appeal will be reconsidered against the Rules and information then available. A different reviewer will consider it where reasonably possible. If that is not possible because Forest Board has only one available operator, the operator will conduct a fresh review and record that limitation. We will uphold, change or reverse the decision and give a concise reason.

8. Data protection complaints and rights

Use the subject line Data protection complaint or 数据保护投诉. We will record the complaint, acknowledge it within 30 days, make appropriate enquiries, keep you informed where necessary, and communicate the outcome without undue delay. We may ask for proportionate information to verify identity, but will not request more than needed.

You may also complain to the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint or telephone 0303 123 1113. We ask that you contact us first so we have an opportunity to resolve the issue, but this does not remove your right to contact the ICO.

9. Online-safety concerns and authorities

After contacting us, you may tell Ofcom about concerns regarding an in-scope online service through its online-safety complaint information: ofcom.org.uk/make-a-complaint. Ofcom uses reports to supervise services and generally does not decide individual requests to remove or restore content.

We will comply with lawful preservation and disclosure requirements. From 7 April 2026, regulated UK user-to-user services must report detected and previously unreported child sexual exploitation and abuse content to the National Crime Agency in accordance with the applicable reporting regime.

10. Abusive reports

Good-faith reports are welcome even when no breach is found. Knowingly false, repetitive, automated or retaliatory reports may themselves breach the Rules. We will not penalise someone merely because their complaint is unsuccessful.

11. Records, privacy and review

We process report and complaint information only as explained in the Privacy Notice. In-product reports normally expire with their post after 72 hours. Separate complaint and appeal case records are restricted to those who need them and normally retained for three years after closure, or longer where law, an active investigation or a legal claim requires it. Online-safety risk assessment and compliance records are retained for at least three years.

We review this Policy and our risk assessments at least annually and before a significant service change. Material policy changes will be announced in the service.

中文

1. 紧急情况

林子里不是紧急服务，也并非全天候有人监看。如有人在英国面临即时危险，请拨打 999 或 112；非紧急警务事项请拨打 101。请勿等待林子里的回复。

2. 可举报或投诉的事项

任何人均可就以下事项联系我们：

举报前无需证明内容已经违法，只需诚实说明你的疑虑。

3. 如何举报

举报帖子时，请使用帖子上的“举报”功能并选择最接近的理由。首个可信的个人资料举报可 使帖子在审核期间隐藏；多数其他类别在收到三个独立举报后隐藏。这些数量是安全信号， 不是最终决定，也不妨碍管理员更早采取行动。

若涉及回复、公开精选、账号问题、无法使用举报功能、数据保护投诉或详细安全投诉，请 发送邮件至 lcsdjn@hotmail.com；没有账号的人也可使用该地址。

如有，请提供：

请勿发送密码、银行卡资料、身份证件、不必要的医疗资料，或疑似儿童性侵害材料的副本。 对于疑似儿童性剥削或性侵害内容，只需提供定位该内容所需的服务编号及背景。

4. 分级与调查

我们会根据表面严重程度、紧迫性、可能性及影响确定优先级，评估期间可暂时隐藏内容。 我们可能查看被举报内容、相关举报历史、有限的账号/安全记录及背景资料。除非法律要求， 或公平处理确有必要，否则不会向被举报者披露举报者身份。

处理结果可包括：不采取行动、警告、恢复、删除、从公开精选移除、暂时限制、暂停账号、 关闭账号、修改产品或政策，或转交适当机构。

我们会区分分歧及虽令人不适但合法的表达，与违反规则的内容。决定会考虑背景、严重程度、 用户安全、隐私及表达自由。

5. 回复目标

林子里的管理团队规模较小，除法律规定的期限外，以下为目标而非保证：

如事项复杂或需外部资料，我们会说明延误，并在有联系方式时提供进展。

6. 结果通知

在可行且合法时，我们会告知投诉者是否采取行动，并向受影响账号说明限制或删除的性质 及理由。如有关资料会暴露他人、削弱安全、妨碍调查、泄露机密检测方式或违反法律，我们 可不披露相关细节。

7. 申诉

成员可在决定作出后 30 日内，就自己的内容被删除、账号限制或举报被驳回发送邮件申诉。 请说明相关决定、认为决定错误的理由，以及此前未被考虑的背景。

我们会依据规则及当时可得资料重新评估。在合理可行时由不同人员复核；若林子里只有一名 可用运营者，则由该运营者重新全面审核并记录此项限制。我们会维持、修改或撤销决定，并 提供简要理由。

8. 数据保护投诉与权利

请使用邮件主题“数据保护投诉”或 “Data protection complaint”。我们会记录投诉，在 30 日内确认收到，进行适当查询，必要时提供进展，并及时告知结果。为核实身份，我们可能 要求相称的资料，但不会索取超出必要范围的资料。

你也可以向英国信息专员办公室（ICO）投诉： ico.org.uk/make-a-complaint，电话 0303 123 1113。 我们希望你先联系我们，以便有机会解决问题，但这不影响你联系 ICO 的权利。

9. 在线安全疑虑与主管机构

联系我们后，你可通过 Ofcom 的在线安全投诉说明，告知其与受监管在线服务有关的疑虑： ofcom.org.uk/make-a-complaint。 Ofcom 使用举报监督服务，通常不会决定个别内容是否删除或恢复。

我们会遵守合法的保存及披露要求。自 2026 年 4 月 7 日起，受监管的英国用户对用户服务 必须依照适用制度，将检测到且此前尚未举报的儿童性剥削及性侵害内容报告给英国国家打击 犯罪局。

10. 滥用举报

即使最终未发现违规，我们也欢迎善意举报。明知虚假、重复、自动化或报复性举报本身可能 违反规则。我们不会仅因投诉未获支持而处罚投诉者。

11. 记录、隐私与审查

我们仅按《隐私说明》处理举报及投诉资料。产品内举报通常随帖子在 72 小时后删除。独立 投诉及申诉个案记录仅限有需要者访问，通常在结案后三年删除；法律、持续调查或法律请求 要求更长时间的除外。在线安全风险评估及合规记录至少保存三年。

我们至少每年，并在重大服务变更前，审查本政策及风险评估。重大政策变更会在服务内公告。